Home Business 47 Digital Banking Statistics that Ship Actionable Data

47 Digital Banking Statistics that Ship Actionable Data

47 Digital Banking Statistics that Ship Actionable Data


Trendy clients count on quicker, extra numerous service choices for digital banking. An omnichannel expertise is now essential aspect for offering versatile providers throughout a number of communication channels.

Know-how and folks’s expectations go hand in hand. It’s like Newton’s third legislation of movement, which states to each motion there’s an equal and reverse response. To each technological motion, there are equal and reverse reactions from individuals. Digital banking platforms stand on the forefront of this technological motion, making it simpler for banks to host numerous monetary providers.

Folks have reacted in quite a lot of methods. Discover these statistics under to see into the way forward for digital banking.

Key digital banking statistics

The statistics under present the growing inflow of digital banks within the fashionable market. They supply superior, cheaper providers than their conventional counterparts.

  • In 2021, the digital banking market within the U.S. was estimated at $4.3 billion, accounting for a 28.78% share of the worldwide market.
  • China, the world’s second-largest economic system, is projected to achieve a market measurement of $4.6 billion by 2026, with a compound annual development fee (CAGR) of 19.9% throughout the evaluation interval. 
  • Japan and Canada are among the many different noteworthy geographic markets; every is forecasted to develop at 11% and 13.1%, respectively, from 2021 to 2026. 
  • Germany is projected to develop at roughly 14.5% CAGR in Europe. On the identical time, the remainder of the European market will attain $5.2 billion by 2026. 
  • Roughly 295.5 million digital banking customers are in India, surpassing the U.S. by over 70 million. 

Conventional banking vs. digital banking

Conventional banks often require a go to to a bodily department to entry your account. Conversely, on-line banks function with out bodily areas and all interactions should happen digitally. 

On-line banks can present advantages equivalent to decrease charges and better charges of return attributable to lowered operational prices related to bodily infrastructure.

Let’s take a look at some competing statistics to unpack the info about conventional and digital banking.

Conventional banking Digital banking
77% of shoppers depend on conventional banks as their major or secondary suppliers, whereas solely 57% of client funds are saved in brick-and-mortar retailers. 35% of client funds saved in non-traditional accounts stay in digital-only banks and stand-alone digital accounts out of 43% of client funds.
Among the many 65% of shoppers utilizing conventional banks as their major supplier, solely 66% categorical satisfaction. Person satisfaction will increase to 79% and 81% for customers of digital-only banks (21%) and stand-alone digital accounts (7%).

Key digital banking tendencies

Client inclination towards digital banking is inflicting vital adjustments in banking operations. Many have lowered their department employees in line with buyer visitors. Some have even closed their branches. The entry that digital banking providers supply is simply too interesting for busy clients.

The tendencies under inform the identical story.

  • Digital banking customers in america are projected to develop year-over-year to just about 217 million by 2025. That quantity was 197 million in March 2021.
  • The discount of 18% in department employees per buyer aligns with buyer expectations of visiting branches much less usually. 
  • In a major shift towards on-line banking, HSBC Financial institution in the UK (UK) plans to shut over 10% of its branches – 69 out of 510. 
  • Cell banking utilization noticed a 34% improve in 2021 attributable to continued pandemic lockdowns.

Digital banking utilization statistics

Based on Businesswire, 35% of shoppers want non-traditional monetary providers like digital-only banks and stand-alone digital accounts as major service suppliers. The desk under discusses shoppers and their desire for digital-only banks in line with age.

Age group Proportion of shoppers preferring digital-only banks
All age teams 21%
18-24 years 24%
25-35 years 26%
35-44 years 29%
45-54 years 18%
55-64 years 8%
  • The USA, Canada, Japan, China, and Europe will drive an estimated 13% CAGR within the international funding banking sector. 
  • China is anticipated to stay among the many fastest-growing on this cluster of regional digital banking markets. The Asia-Pacific market, equivalent to India, Australia, and South Korea, is forecasted to achieve$615.6 million by 2026.
  • Financial institution of America leads with over 30 million energetic cell app customers and greater than 40 million on-line banking clients.

On-line banking statistics

On-line banking refers to accessing numerous banking options and providers via your financial institution’s web site out of your pc. You possibly can examine balances, pay payments, and entry further options, like mortgage or bank card functions, via the banking portal. Learn up on the important thing statistics on this space to find the place the business is heading.

  • On-line chat expertise, which connects clients to a human customer support consultant, has a satisfaction fee of 66%. In distinction, solely 26% of consumers are glad with AI-powered chatbots.
  • 77% of Canadians, 71% of US inhabitants, and 69% of Spanish clients use their on-line banking providers not less than each month.
  • Ally Financial institution and Uncover Financial institution are among the many quickly rising gamers within the on-line banking sector, contributing to the estimated $4.3 billion digital banking market in 2021. 
  • In 2021, cell banking customers in Australia surpassed on-line banking customers for the primary time, with over 63% of Australians utilizing cell banking to purchase and handle their accounts. 

Cell banking statistics

Cell banking is about utilizing apps on cell units, like smartphones or tablets, to entry most of the identical banking options. The financial institution gives these apps the place you might have an account and usually use the identical login credentials as your on-line banking portal.

The statistics under discuss the advantages of cell banking, its aggressive benefit, and its grand entrance onto the scene.

  • A latest survey signifies an exceptionally excessive adoption fee amongst digital banking customers, with 89% of consumers utilizing their cell units for banking operations. Amongst millennials, this quantity rises even additional to 97%. 
  • Between 2019 and 2023, cell banking amongst checking account holders in america elevated slowly. 
  • Within the first quarter of 2023, 63% of checking account holders processed banking issues on their smartphone or pill, 5% larger than within the first half of 2019.  
  • In Africa, cell banking transactions surged from $495 billion in 2020 to $701.4 billion in 2021. The present variety of cell banking customers on the continent is 600 million. 
  • In 2021, round 85% of Turkish people trusted smartphones for all their banking and buying necessities. At 82% and 76%, Africa and South Korea skilled comparable utilization. Brazil with 76% shared third place with South Korea, whereas the UK (65%) and the US (58%) accomplished the highest 5. 
  • Between 2020 and 2021, cell banking grew 5 occasions quicker than on-line banking. Nevertheless, specialists undertaking that on-line banking will proceed, as projections point out there can be over 3.6 billion on-line banking customers by 2024.
  • Specialists foresee cell funds will develop at a CAGR of 29% from 2020 to 2027, reaching an estimated $8.94 trillion.

Digital banking rip-off, fraud, and safety statistics

Digital banking is liable to cyber threats. In 2023, the Reserve Financial institution of India (RBI) reported financial institution frauds amounting to over 302.5 billion Indian Rupees. With large digital transactions, conventional fraud or rip-off monitoring providers must catch as much as fashionable cybersecurity challenges banking establishments face. 

  • JP Morgan’s annual funds fraud survey revealed a regarding improve of 10% in card-related frauds, whereas companies typically reported decrease volumes of digital trickery.
  • In 2023, medium-tech fraud exploits that beforehand plagued fintech have gotten extra approachable for fraud groups. US lenders skilled a 1% drop in automated bot assaults for the primary time.


of respondents indicated that their banks carry out fraud danger assessments simply every year

Supply: Deloitte

  • Cybercriminals make use of malware and trojans to focus on customers, releasing over 100,000 new trojans in 2021 alone. Profiting from safety vulnerabilities can be a typical method for these hackers.
  • In 34% of circumstances, fraud happens on a confirmed account on the person’s system, displaying that the old style technique of merely stealing issues continues to be a regular..
  • In 2022, phishing accounted for 90% of information breaches.
  • Whereas 91% of all respondents prioritize decrease charges and comfort, their significance is barely decrease than the safety of accounts and funds (96%) and the privateness of private info (93%).
  • 95% of US account holders belief their banks to safeguard their private info on digital banking platforms.

Shifting towards a digitally charged future

On-line banking affords quite a few benefits over most conventional banks. Clients get the convenience of accessibility, personalised experiences, and, most significantly, flexibility. 

Though safety ways want extra work, digital banking platforms are on their technique to bridging any hole between fashionable clients and the advanced banking sector.

Be taught extra in regards to the state of digital banking in 2023.



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