Home Business What Is a VoIP Telephone & How Does It Work? [+ Best Picks]

What Is a VoIP Telephone & How Does It Work? [+ Best Picks]

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What Is a VoIP Telephone & How Does It Work? [+ Best Picks]

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What Is a VoIP Telephone?

VoIP Telephone Definition

A VoIP telephone is any telephone that makes use of an web connection to make and obtain calls as a substitute of conventional landlines. As a substitute of a conventional “hard-wired” telephone that makes use of direct join copper wires to offer phone service, a VoIP telephone provides you better mobility, interoperability, and connectivity.
The most effective half? A VoIP telephone isn’t restricted to a selected desk location. You should utilize an app to make calls from any desktop laptop or cellular machine.

What is a VoIP phone? A VoIP phone operates using an internet connection instead of copper hard wires. A VoIP phone can go with you anywhere you have an internet connection

VoIP vs. Conventional Telephone Techniques

The largest distinction between a VoIP telephone and a conventional landline phone is that the native phone supplier installs a landline telephone in a bodily location.

Then again, a VoIP telephone makes and receives calls over the web and isn’t restricted to a selected location or supplier.

This fashion, you should use that telephone quantity from anyplace you might have web entry.

Due to this, there are two large variations in performance between VoIP telephones and conventional telephones. The primary is {that a} VoIP telephone will work in any location. So long as you might have an web connection, you’ll be capable to make and obtain calls with out being tied to at least one place. 

Get Nextiva VoIP service. Easy. Inexpensive.

Get your online business telephone, messages, video conferences, contact administration and notes–built-in in ONE highly effective app.




And the second distinction is that you simply don’t want a bodily telephone to make calls. You may make a name utilizing an app in your laptop or cell phone.

Right here’s an in depth comparability between VoIP and landline telephones.

Performance VoIP telephones Landline telephones
Telephone calls (PSTN) Sure Sure
Nationwide long-distance Included Optionally available
Person-to-user calls Sure PBX required
Caller ID Sure Sure
Name ready Sure Sure
Ease of setup ★★★★★ ★★★
Requires web Sure, 100 Kbps per line No
Wi-fi Wi-Fi, DECT, and Bluetooth headsets can be found DECT and Bluetooth headsets can be found
Reliability in web/energy outages Calls may be routed to a different quantity or voicemail. Calls drop or are routed to voicemail.
Know-how IP telephony (SIP, TLS, and SRTP)
HD audio high quality
Analog voice alerts
Name high quality ★★★★★ ★★★★
Setup price $0 $110 per jack
Month-to-month price $20–35 $50
Activation price $0 $50
Auto attendant Included PBX required
Telephone quantity privateness Included Varies
Telephone quantity adjustments Included $27
Hunt teams Included PBX required
Conferencing Included Three-Means Calling
Name routing Included $9.95/mo
Name queuing Add-on Add-on
Distant work suitable Sure, softphone apps Name forwarding
Name encryption Sure (TLS & SRTP) No
Worldwide dialing MX: $0.16/min
UK: $0.01/min
JP: $0.05/min
MX: $0.54/min
UK: $1.21/min
JP: $1.62/min
Enterprise voicemail Included $13.95/mo
Integrations (CRM, textual content messaging, surveys) Sure No
Sources: VoIP data primarily based on Nextiva’s enterprise telephone plans. Analog data relies on enterprise charges revealed in tariffs for Arizona.

How Does a VoIP Telephone Work?

A VoIP telephone operates through the use of digital alerts to authenticate and set up telephone calls. VoIP telephones affiliate themselves with a VoIP service supplier. The method entails the next steps:

  1. A VoIP telephone “registers” itself with a VoIP telephone service supplier.
  2. The VoIP supplier units up and manages incoming and outbound calls.
  3. When a name is positioned from a VoIP telephone, the supplier units the decision up over the general public switched phone community (PSTN).
  4. When a person talks on a VoIP telephone, the handset converts and compresses the sound into knowledge packets and sends them immediately to the VoIP supplier.
  5. Relying on the opposite occasion’s telephone supplier, the supplier relays the information packets or converts the sounds again into analog audio.

All these steps take lower than a number of seconds to determine a name, however the dialog occurs in actual time at once as soon as it’s linked. Need to know concerning the expertise behind VoIP? Take a look at our newbie’s information to SIP.

So, Why VoIP Telephones?

Traditionally, the native telephone firm needed to join each telephone quantity to a telephone handset. A technician needed to run a bodily line from a neighborhood terminal to your constructing and wire up the phone community interface.

Within the 90s, companies wished to handle telephone options themselves, particularly with the rise of name facilities as a enterprise operate. In order that they managed the telephones within the workplace utilizing specialised tools often known as a Non-public Department Alternate (PBX). One of many PBX limitations was that operators nonetheless wanted to buy traces and numbers from the telephone firm.

Lower than a decade later, at the moment’s telephone system started to take form.

Communication suppliers like Nextiva grew to become the trade normal for enterprise telephone programs. As a substitute of buying costly phone tools with proprietary telephones, the trade advanced to offer dependable telephone service utilizing interoperable tools to hook up with the PSTN.

In the past, phones were wired to an on-premises Private Branch Exchange (PBX). This bulky machine would handle all routing and ensure each call reached its proper destination. VoIP phone features far exceed those available on old PBX systems.

At this time’s VoIP telephone options provide many extra options and better reliability than these obtainable on outdated PBX programs.

Since VoIP telephones work by dealing with phone calls from the web, or the cloud, the expertise employs present laptop community cabling or Wi-Fi to entry phone networks.

Now, with trendy expertise, VoIP telephones work by changing analog voice alerts into digital alerts over your broadband web connection. The simple strategy to say it? VoIP makes use of the web to make and obtain calls moderately than conventional landlines. 

All you want is an web connection and a enterprise VoIP supplier to position and join the calls. 

Take a look at how Tony breaks it down on this video. 

VoIP expertise makes use of present laptop community cabling or Wi-Fi to entry phone networks.

No extra wires or containers are wanted to make use of your VoIP enterprise telephone service! Now you may take a name from anyplace you might have web — even from an app in your laptop — and your telephone quantity can keep the identical as earlier than, so that you received’t have to vary it.

So whichever phone machine your organization chooses, you may join it to the VoIP telephone system merely and simply. Simply plug the telephones in and have your tech staff configure the system to finest fit your specific wants.

“Many medium and enormous enterprises have already got important investments in PBX programs and are reluctant to get rid of programs which have labored effectively for a few years to change fully to a software-based telephone service. The excellent news is that many cloud telephone service suppliers have a characteristic known as SIP trunks that means that you can join your PBX system to a VoIP community.”

Cloud Telephone Techniques for Dummies

Generally, companies choose to retrofit an present PBX to a cloud-based system as a substitute of fully switching to a VoIP telephone system. The sort of migration would depend on Session Web Protocol, often known as SIP trunking, to attach telephone calls over IP networks. 

Advantages of VoIP Telephone Techniques

VoIP telephone programs provide many advantages, however the most well-liked purpose why they’re common is that you could make and obtain telephone calls from any high-speed web connection. No extra being tethered to a desk to work. You now have digital telephone numbers to guard your privateness. Use Nextiva’s enterprise telephone app to obtain calls out of your desktop laptop or any mobile-compatible machine with our cellular app.

Companies like VoIP as a result of it’s simpler to scale (vs. conventional landlines) and add telephone numbers as your staff grows. Why? Since you don’t want technicians to come back out to put in bodily telephone traces. VoIP has straightforward set up — you solely want an present broadband connection and VoIP supplier.

benefits of a VoIP phone include easy installation, virtual phone numbers, simple integration, and more

Different common VoIP options for enterprise embody integration with present software program functions, like Microsoft Groups integrations. Superior voicemail options like visible voicemail and voicemail transcriptions are additionally despatched to your electronic mail.

Plenty of companies just like the lost-cost method to upkeep. Not solely do you not want your personal PBX or server for the reason that knowledge is hosted and managed by your VoIP supplier, however you’ll get computerized software program updates, so nobody must be monitoring your telephone system.

VoIP telephones present high-definition sound high quality (twice that of conventional landlines). And your VoIP telephone system may be arrange for Energy over Ethernet (PoE). That characteristic means they get energy over their Ethernet community cable as a substitute of a conventional energy adapter. This leads to fewer plugs that may get knocked out of energy strips across the workplace.

VoIP Telephone Gear

There are two major sorts of VoIP telephones: wired telephones and softphones. You could want just one sort to fit your wants, or your online business might function finest once you mix a number of differing types.

nextiva softphone

VoIP arduous telephones are bodily telephones that you could see, contact, and really feel. Then again, softphones are principally apps you employ on a pc or cellular machine to just accept and make calls. 

When you select Nextiva to your cloud telephone system, you’ll get a softphone included in your package deal. Nextiva additionally provides quite a lot of licensed VoIP telephones and tools assured to work to your wants.

Nextiva has assembled a chart exhibiting the most well-liked VoIP telephones in the marketplace to make the choice course of straightforward. All of those fashions have been examined and reviewed, and every has been benchmarked to the best trade requirements.

Keep in mind that numerous different fashions can be found (some with both extra superior options or further traces). Right here’s a extra complete checklist of the finest enterprise VoIP telephones.

VoIP Desk Phones: VoIP phone comparison chart - Nextiva

Greatest Picks for VoIP Telephones

  1. Poly VVX 250: A high-quality, four-line, IP telephone perfect for data staff who want to fulfill at the moment’s trendy enterprise surroundings calls for and the power to multitask or deal with a number of calls.
    Pricing: $160
  2. Nextiva X-885: A glossy, twelve-line, shade, IP telephone perfect for executives and receptionists. It has a multi-page method to offer twelve further programmable keys.
    Pricing: $190
  3. Yealink T57W: Designed for busy executives and professionals, the Yealink T57W is an easy-to-use enterprise telephone with an adjustable 7-inch contact display screen. With built-in Bluetooth 4.2 and dual-band 2.4G/5G Wi-Fi, the T57W IP Telephone permits for a number of wi-fi connection choices.
    Pricing: $310

A convention telephone differs from a desktop telephone in that it’s optimized for broadcasting high-quality sound in a gaggle setting like a convention room as a result of it has an omnidirectional microphone configuration.

Nonetheless, there isn’t a giant practical distinction between desktop and convention telephones. You possibly can simply use the opposite if you happen to discover ways to use one.

The fashions proven beneath are among the many hottest VoIP telephones out there. Every comes with normal options like speakerphones and velocity dialing. For data on further options and capabilities, consult with the chart beneath.

Conference Phones: VoIP conference phone comparison table - Nextiva

Greatest Picks for VoIP Convention Telephones

  1. Snom C520: A high-quality convention telephone with 2 further rechargeable wi-fi microphones to increase the vocal vary and built-in noise discount that’s perfect for any convention room.
    Pricing: $389
  2. Poly Trio 8500: A strong convention telephone with a shade LCD contact display screen, 14-foot optimum vocal pickup vary, plus USB and Bluetooth connectivity. The Poly Trio 8500 is right for medium and enormous convention rooms.
    Pricing: $740
  3. Poly Trio 8800: A strong convention telephone with a shade LCD contact display screen, a 20-foot optimum vocal pickup vary, Wi-Fi, USB, and Bluetooth connectivity. The Poly Trio 8800 is right for big and extra-large convention rooms.
    Pricing: $900

What Sort of VoIP Telephone Does My Enterprise Want?

Ultimately, you can not go flawed with any of those common units. You’ll discover that every provides the options you’d count on from a telephone system.

Listed below are the first necessities to contemplate earlier than selecting a tool:

Contemplate the model status.

Are there names you belief greater than others? Take into consideration longevity and previous efficiency.

  • Poly is the worldwide chief in efficient enterprise communication with colleagues, companions, prospects, and prospects. You possibly can’t have a look at a severe VoIP answer with out together with its product line in your decision-making course of.
  • Cisco is a giant title in enterprise networks and web infrastructure and one other lead participant within the VoIP {hardware} realm.
  • Panasonic is among the world’s main VoIP telephone enterprise programs innovators. Their status for making high quality digital units goes again many years.
  • VTech is the world’s largest producer of cordless telephones and is well-known for its digital instructional toys.

Test the variety of line registrations.

What number of traces does every VoIP telephone in your workplace must deal with? Some staff members will want many greater than two traces. Likewise, have a look at what number of line appearances you may see on the display screen so you understand if one other person’s line is obtainable.

Do you employ headsets?

What sort of connectors have they got? An RJ-9 is a well-known sort of connector for telephones however is much less common. At this time’s headsets use USB for connectivity. When you want Bluetooth, then be certain that your machine helps it. Some units require a USB-to-Bluetooth dongle that may not be included.

Prepared for Energy over Ethernet (PoE)?

Most Voice over IP telephones now assist PoE however guarantee you might have the ability adapters since most workers working from house do not need PoE-capable community tools.

Don’t overlook about reliability.

Does the telephone obtain common safety updates? VoIP telephones that obtain these updates are usually extra dependable than units that want firmware delivered by hand. (Trace: Many, many internet-connected units by no means get up to date.)

Often Requested Questions About VoIP Telephones

Obtained questions on VoIP? Don’t fear. You’re not alone. Listed below are a few of our most incessantly requested questions on VoIP telephones.

Can I switch my telephone quantity to VoIP?

Sure, you may hold your present enterprise telephone quantity if you wish to transfer to VoIP. To switch a telephone quantity to VoIP, you’d port it to your new telephone system. You possibly can switch any telephone quantity, together with mobile phone, toll-free, or another phone quantity you might be licensed to handle. 

Quantity porting is the method of transferring your telephone quantity away out of your present supplier and transferring it to a different supplier, like your new VoIP supplier. When you switch your telephone quantity to VoIP at Nextiva, you want a Letter of Company and a current invoice out of your present supplier. 

It may take 2-4 weeks to finish the switch course of. Within the meantime, you’ll be given a brief enterprise telephone quantity to make use of.  

How are VoIP telephones completely different than common telephones? 

VoIP telephones use web protocol to transmit voice knowledge, whereas common telephones depend on conventional copper traces or mobile networks. This permits VoIP telephones to supply higher name high quality, enhanced options, and decrease prices. VoIP additionally helps different types of enterprise communication, reminiscent of video conferencing, chat messaging, and textual content messages.

You could lose connectivity within the occasion of a energy loss or web outage. Throughout these cases, you may nonetheless make calls utilizing your VoIP app in your smartphone, which depends in your mobile knowledge web connection.

What’s the definition of a VoIP telephone?

A VoIP telephone is any telephone that makes use of an web connection to make and obtain calls as a substitute of conventional landlines from the native telephone firm. As a substitute of a conventional hard-wired telephone that makes use of copper wires to offer phone service, a VoIP telephone works on any knowledge connection, reminiscent of Wi-Fi or cellphones, providing you with better mobility, interoperability, and connectivity.
The most effective half? A VoIP telephone isn’t restricted to a selected desk location. You should utilize an app to make calls from any desktop laptop or cellular machine.

Can a VoIP telephone obtain textual content messages?

Sure, a VoIP telephone can obtain texts. The best strategy to ship and obtain texts in your VoIP telephone quantity is to make use of a softphone app like NextivaONE.

With NextivaONE, you may flip any laptop or cellular machine right into a telephone that may make calls or ship and obtain texts. 

How do you employ a VoIP telephone? 

You’d use a VoIP a lot in the identical approach you employ another telephone you’ve used. All you want is an web connection, a VoIP supplier, and a suitable machine, reminiscent of a desk telephone or a softphone app, to make use of VoIP. You merely join the telephone to the web, configure it together with your VoIP supplier’s settings, and begin making calls.

Word that VoIP telephones route calls by way of the web, and also you’ll wish to be sure of your bodily tackle with the E-911 tackle on file. This tackle might differ out of your firm tackle as customers might use VoIP telephones at house or whereas touring.

Test our checklist of 40+ VoIP options for extra VoIP telephone options and performance.

Can I modify the service for my VoIP desk telephones? 

Sure, you may change your VoIP desk telephone’s service supplier. The method entails signing up for VoIP telephone service, configuring your units with the brand new supplier’s settings, and transferring your present telephone numbers. The FCC states that you’ve the correct to maintain your present telephone quantity when switching suppliers.

Most VoIP telephones may be up to date to make calls together with your new VoIP supplier. A Nextiva skilled will affirm for certain whether or not your present IP telephone can be utilized and can stroll you thru the steps to reset your machine.

Do I would like a VoIP telephone to make use of VoIP? 

No, you don’t want a VoIP telephone to make use of VoIP service. Whereas devoted VoIP telephones provide an optimum expertise, you too can use softphone apps on computer systems, tablets, or smartphones. These communication apps, whereas dependable, lack the tactile really feel of a VoIP desk telephone. Then again, they’re very straightforward to make use of, and anybody could make calls in minutes. 

With Nextiva, you don’t have to decide on. You should utilize VoIP apps alongside your hardwired VoIP desk telephones. Many customers can seamlessly switch calls between their cellphones and desktops.

Development Begins With VoIP Telephones

A telephone name is behind each sale, staff assembly, and customer support interplay. You want a versatile VoIP telephone system that propels your online business additional. As you develop, simply arrange options like name facilities and the like.

There are various decisions when shopping for and configuring your online business VoIP service. Ensuring you might have the very best VoIP supplier, telephones, and options, provides you extra confidence to run your online business.

Break custom and take your telephone on-line. Without cost.

Get your online business telephone, messages, video conferences, contact administration and notes–built-in in ONE highly effective app. FREE.




The excellent news is that you’re not alone on this journey, and there are professionals to information you alongside the best way. Discuss to a Nextiva VoIP specialist who may also help you choose the right telephone system to your firm.

Organising a VoIP telephone takes minutes after signing up, establishing name flows, and putting enterprise calls. You possibly can select pre-configured VoIP telephones or obtain an app to make calls out of your firm.

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